T. scott Gross's Books
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Positively Outrageous ServiceIn today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art...Read More
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Authors on the Web
Yahoo!, August 20, 2012
...though young people buy more books than baby boomers, the belief that millennials don't read remains widespread. T. Scott Gross RELATED: Irvine Welsh calls out the Man Booker. Any English-language novelist from the Commonwealth of Nations, Ireland or...
Forbes.com, May 6, 2013
...seemed to have their sights focused further than a mile down range. I believe they see the future. T. Scott Gross is the author of Positively Outrageous Service...
Forbes.com, April 11, 2013
...name can shape your expectations. But sometimes a name is doing enough if it only makes you smile! T Scott Gross is the author of Positively Outrageous Service and his latest, Invisible: How Millennials Are Changing the Way We Sell. See...
Business 2 Community, April 10, 2013
...louder voice on business outcomes, it is becoming clear that maybe most of all, we are collaborators. In T. Scott Gross’ article for Forbes Magazine he talks about how millennials love to be part of a team and highlights reasons like school systems...
Selling Power, April 3, 2013
...mean the difference between making a repeat sale and losing a customer for good. In fact, according to T. Scott Gross, author of Outrageous!: Unforgettable Service... Guilt Free Selling (American Management Association, 1998) customers who have never had...
Modern Salon Media, February 27, 2013
...the Lead,” Klososky offers attendees practical tools and concepts they can implement as soon as they return home. T. Scott Gross, a veteran of the hospitality industry and the author of Positively Outrageous Service, takes the stage on Tuesday to...
Salon Today, February 26, 2013
...the Lead,” Klososky offers attendees practical tools and concepts they can implement as soon as they return home. T. Scott Gross, a veteran of the hospitality industry and the author of Positively Outrageous Service, takes the stage on Tuesday to...
Forbes.com, December 31, 2012
...my Millennial! And if she is to have any button at all, I want it to say, "Think!" T Scott Gross is the author of Invisible: How Millennials Are Changing the Way We Sell, winner 2012 USA Best Books Award If you wonder what I was thinking when I...
